FAQ

All orders placed before 11.00 am are usually shipped on the same day.
But in busy periods, your order will always be dispatched within 1-3 working days from the time you place your order.

If you have not received your order within the transit time we have stated, please let us know at support@summerycopenhagen.com. Then we will locate the package for you.
Please see delivery for more information about the trans

If you have received a wrong or faulty product, please contact our customer service at support@summerycopenhagen.com.

You are welcome to return items to our address. Returns are at your own expense.
Please see our guideline for more information on how to return an item.
EUROPE
INTERNATIONAL

You are welcome to exchange items for a different size or colour, however all exchanges are based on stock availability.

If you wish to exchange your item you just have to follow the guidelines for returns. 
EUROPE
INTERNATIONAL

You will receive an email containing a credit note once your money is refunded. Make sure to save your shipping receipt until you hear from us.
Please note that it may take up to 14 business days from when we have received your package.

Once we have received the goods and inspected the return, we will transfer the amount to your account.

It may take up to 14 business days before the amount will be back on your account, depending on your bank or credit card issuer.
We will refund the amount to the credit card on which the goods were purchased. 

Yes. Shipping are at your own expense both when buying or returning an item.

You can find more details about shipping cost under delivery.

Yes. We ship worldwide. You can find details about shipping costs and transit time for your country under our terms and conditions. 

We accept Dankort, Visa, Mastercard, Maestro, Visa Electron, American Express, JCB, Diners Club and Mobile Pay, Forbrugsforeningens Kontokort, Danske Netbetaling, Discover-kort, Paypal, iDeal and Klarna.